Returns & Exchanges
Returns / Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Returned items need to be in their original condition without signs of wear, damage, or alteration. This includes gift boxes and pouches. Unfortunately, we can’t accept returns any other way.
If any order items are damaged during transit contact us immediately for assistance within 30 days.
We are not responsible for lost or stolen items or products taken elsewhere for repairs. There is no warranty on color (as far as how it will last), color changes, or stones coming out. We do not offer returns or exchanges on used items.
Additional non-returnable items:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return your product, you should email firstname.lastname@example.org for return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.